La Factoria O'Parinor Restaurant Aulnay-sous-Bois 93

Thank you for sharing your feedback. Our concept is indeed fast casual, where customers place an order at the terminal, collect their dishes and clear them up themselves, halfway between a fast food restaurant and a classic restaurant. …Thank you for sharing your feedback. Our concept is indeed fast casual, where customers place an order at the terminal, collect their dishes and clear them up themselves, halfway between a fast food restaurant and a classic restaurant. We are sorry to learn that your experience did not meet your expectations. We take note of your comments on the seasoning of the fries, the quality of the meat, the sauce and the welcome of our staff. These points will be immediately reviewed with our teams in order to improve. We are happy that you liked the hot bread, but regret that the rest did not meet your expectations. Concerning the visuals of the terminals, we are working on an update to better reflect the quality of our dishes. Thank you again for your feedback, which helps us to progress. We hope to have the opportunity to provide you with a better experience in the future. The La Factoria teamMore

Hello and thank you for your detailed feedback! Indeed, our concept is based on fast casual: the order is placed at the …Hello and thank you for your detailed feedback! Indeed, our concept is based on fast casual: the order is placed at the terminal, and once your tray is ready, you come and collect it at the counter when we ring the bell. This operation without table service allows us to offer generous, quality dishes at a fair price. We are delighted that you liked the quantities and taste! Regarding the downside on the children's menu, thank you for this constructive comment. We take customer feedback very seriously, and it is true that it might be appropriate to let parents decide on the seasoning. We will discuss this with our team to improve this point quickly. Looking forward to seeing you again soon! More

Thank you Mr Rm for your opinion