Ristorante Le Caveau

Thank you so much for taking the time to leave your review.We are sorry that our simple Mediterranean cuisine did not match your personal taste. However, your review leaves out several important facts.You finished both starters without making any complaint, and only after eating around half of your pasta dishes did you tell us that "nothing was good" and that you would not pay for them.Despite disagreeing, we removed both pasta dishes from your bill and offered to prepare something else. You declined. This was not mentioned in your review.As for calling us a "tourist trap" because there were tourists: we are located next to Roma Termini, 100 metres from Santa Maria Maggiore and a short walk from the Colosseum. It would be far more surprising if there weren't tourists — especially considering that you were one of them.We also find it inconsistent that you describe our service as excellent and professional, while the rating (1 star) you gave to our staff does not reflect your own words or the way the situation was actually handled.Alessia ------ Thank you for your further response.This will be our final comment on the matter.First of all, nobody blocked you on any social media platform, so we are genuinely unsure what you are referring to.Secondly, after expressing your dissatisfaction, both pasta dishes were removed from your bill without hesitation, despite having already been largely consumed. Our manager also took the time to speak with you personally, listened to your concerns, offered to prepare alternative dishes and even invited you to return in the future with a discount offer. We believe this demonstrates a genuine willingness to resolve the situation professionally.After speaking with our manager, you appeared satisfied with the way the situation had been handled. The conversation ended politely, with smiles and mutual courtesy, which makes your later account particularly surprising.Taste is, of course, subjective. However, our restaurant has never claimed to offer gourmet or Michelin-style cuisine. We are a family-run restaurant serving authentic Roman and Mediterranean dishes, and our identity is well reflected in the thousands of reviews we have received over the years.What still remains difficult to understand is the contradiction between repeatedly describing our staff as "excellent and professional" while leaving a 1-star rating for the service. Those two statements simply do not align with one another.Finally, while we fully respect every guest's right to express an opinion, we also believe reviews should present the complete picture. Omitting the fact that we removed the disputed dishes from the bill, offered alternatives and spent time trying to resolve the situation does not provide future readers with an accurate account of what happened.We have nothing further to add and sincerely wish you all the best. Thank you very much.