Le Chaudron

Mrs Hokayem, We are truly sorry that your experience did not meet your expectations. However, we feel it is important to clarify certain facts for the sake of transparency. On Christmas Eve — a particularly busy and sensitive day — we took your concerns very seriously. Out of respect for you, we personally sent a chef and the daughter of the owner to your home to listen to your concerns and calmly explain that all food safety procedures had been followed and that everything provided was safe for consumption. In addition, they brought replacement cakes and also took the time to carefully fix and rearrange a dish that had been affected by the driver’s handling during transport. This gesture goes far beyond standard practice and was made in good faith to reassure you. Unfortunately, upon their arrival, they were met with shouting, insults, and aggressive behavior, which made any constructive dialogue impossible. We are a family-owned and run business and such treatment toward our team is neither acceptable nor tolerable. We have always valued respectful communication with our clients and we take the well-being and dignity of our staff very seriously. For this reason, and after careful consideration, we regret to inform you that we can no longer accept future orders from you. We wish you all the best, and we remain committed to serving our clients with the care and professionalism for which we are known.

Hello Sana, Thank you for your lovely review ! We are glad you enjoyed the items you tried. We're hoping that we'll see you soon and that you will try more of our items :)