The Living Room at The Dewberry

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The Living Room at The Dewberry offers a variety of desserts
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This is the greatest spot near Second Presbyterian Church. Being at this bar, eat perfectly cooked hummus, filet américain and steaks. Good wine or delicious beer will make your meal better and you'll certainly come back. At The Living Room, guests may try great coffee.

Live music is performed by musicians in the evening. The attentive staff welcomes people all year round. The cool service is a big plus of this place. You will pay adequate prices for your meal. At this spot, visitors can enjoy the quiet atmosphere and fancy decor. Based on the guests' feedback on Google, this bar deserved 4.6.

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Visitors' opinions on The Living Room at The Dewberry

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Food: 5 Service: 5 Atmosphere: 5
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A friend is leaving for a job in Germany for a year, and my friends and I wanted to celebrate and have a little evening out to say good luck and see ya later the night before he leaves. I suggested the Living Room at the Dewberry because I’ve been in the past and knew it was a bar with a large area that could accommodate people coming and going. The night was super nice until people started to head out and we needed to start closing out checks. At that point, we were told by the cocktail waitress that she could only separate the check 4 ways. *confusion* I communicated that we weren’t all together (20ish people who didn’t even all know eachother) and we could just close out individually. I ended up getting up to speak with her away from the group (since the live band set up literally 2 feet from my chair and I could barely hear myself think at this point) and she got her manager. The manager said that she could maybe do 6 ways because of ‘their system’, and that’s when I expressed that at no point had it been communicated we’d all be on the same check and if that were the case we would have all ordered another way as no one was prepared for those kinds of charges. 6 ways then magically became 8, and she said she’d see what she could do. I walked back over to our corner expecting her to follow-up, but after about 5 minutes I see the cocktail waitress going to talk with someone at the other end of the group. *more confusion* Turns out she was telling THEM that they could do 8 ways but they would all need to be evenly split charges. No one ever came to address it with me again and I’m fairly certain I was actually being avoided. One poor soul ended up volunteering as tribute and put the entire charge on her card and then we all spent upwards of half an hour going through 1 printed out itemized receipt to individually reimburse her. So, if you feel like whipping out your abacus and playing CPA for the evening, then by all means, consider the Living Room at the Dewberry. But if you just want to have a casual evening out where people can meet up, get a couple of drinks and maybe a little snacky snack, I highly suggest you go elsewhere. Incredibly poor communication. Incredibly poor customer service. The situation could have been remedied with super basic customer service training. Hiding behind ‘your system’ instead of taking the time to redo checks or allowing us to close out at the bar is so wild to me. It’s a POS system. Your system may max out on how many cards per transaction, but you can separate the transactions. You’re just choosing not to. As a business owner, I love a good policy as much as the next girl, but policies need to be communicated. If we all needed to pretend to not actually know eachother so we could close out our own tabs, then tell us from the start to pretend to be strangers. who just happened to wander in and sit near eachother. Put it in your cocktail menu. On a placard. Projected on the ceiling. Have us sign a literal waiver before we order. Literally anywhere. Or, the easiest way IMO, is to have your employees trained on how to communicate policies with their actual human mouths to customers from the start. I know food and bev is tough out there, so this is mostly a reflection on the leadership at the Dewberry. They’re obviously more interested in profit over people. Projected ambiance over their customer’s actual experience. I’ve recommended this place to so many friends visiting from out of town and multiple local clients but had no idea this could be a potential outcome. So I won’t be doing that again. Overall, a really great evening turned incredibly frustrating because of a swift and disconcerting breakdown in basic customer service. Honestly embarrassed I suggested this place at all. Price per person: $30–50
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Such a cool environment. Staff is super professional. This is yhe perfect spot for a date or upscale drinks. Service: 5 Atmosphere: 5
American, Cocktail bars, Vegetarian options
Open now 7AM - 11PM
$$$$ Price range per person $10 - $35
The Living Room at The Dewberry on map
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334 Meeting St
Charleston, South Carolina, USA
Address
334 Meeting St, Charleston, South Carolina, USA
Features
Outdoor seating Сredit cards accepted No delivery Booking Wheelchair accessible Wi-Fi Parking TV
Opening hours
SundaySun 7AM-11PM
MondayMon 7AM-11PM
TuesdayTue 7AM-11PM
WednesdayWed 7AM-11PM
ThursdayThu 7AM-11PM
FridayFri 7AM-12AM
SaturdaySat 7AM-12AM

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