The Locöl Kitchen & Bar

Hi Dasha, We're really sorry to hear that the experience you had with us did not meet your expectations. As a small locally owned business we take feedback seriously. After speaking with our staff, we were able to find out who was working when you stopped by. In talking with our employee, she said she remembered your interaction and recalled that it was last Friday evening instead of Thursday (I was able to look back at our orders and confirm this using the food details you shared). She also did confirm that she underestimated the wait time for your food. This can be tricky to get exact every time due to how physically small our kitchen is which constrains us to one cook. Our back patio was very full that evening and there were a number of tickets that got submitted right before your order was taken. All of that said, we really care about our customers experiences and we're sorry that the wait made your time with us less than wonderful. We hope you will give us another shot in the future, and we would encourage you to try dining in. We've worked hard on creating an experience and atmosphere that is enjoyable and compliments our offerings. All the best, The Locol

Hi Marina! Thank you so much for the kind words and we can't wait to see you next time!