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Response from the owner
9 days ago
Hello Lorena! Chef Reymond Larracas and the Ging team appreciate your feedback. It is through our customer reviews that we can improve our services. We apologize for our mistakes. During the rotation, many orders are taken and prepared at …Hello Lorena! Chef Reymond Larracas and the Ging team appreciate your feedback. It is through our customer reviews that we can improve our services. We apologize for our mistakes. During the rotation, many orders are taken and prepared at the same time, which may have caused some confusion. We know it doesn't justify our error, but the items that were missing from the order and the coke could have been requested again, we would have been happy to accommodate you. As for the type of cuisine, you were wrong, we don't work with dishes from Vietnam, we work with dishes from the Philippines. We always clarify to all customers that Filipino dishes are only on the à la carte menu, the all-you-can-eat menu is only Japanese cuisine. We hope to be able to serve you again and make up for our mistakes.More