MASUYA SHIBADAIMON

Thank you for taking the time to share your experience. We sincerely apologize for the many frustrations you encountered during your visit. We are very sorry that the ordering system was confusing and did not allow you to make special requests. Your feedback about the menu descriptions and dietary options is important, and we will review how we can improve clarity and flexibility. We are also deeply sorry about the situation regarding your table change. Asking guests to move mid-dinner without proper explanation is not acceptable, and we understand how uncomfortable and disappointing that must have felt. Furthermore, we apologize for the misunderstanding at the cashier regarding the glass. The way this was handled clearly caused additional frustration, and that is not the experience we want any guest to have. We also take your comments about cleanliness very seriously and will reinforce our standards immediately. We regret that we failed to provide you with the level of hospitality Tokyo is known for. Your feedback has been shared with our team, and we will work to improve.

Thank you very much for visiting us and for your kind words! We’re delighted to hear that you enjoyed the food, drinks, and service after the sumo tournament. We hope to welcome you again the next time you’re in the area!