MATT’S STEAKHOUSE

Hi Jason, we’re sorry to hear you left disappointed. We’d like to clarify a few details regarding your visit. On the night, the restaurant was extremely busy and, as you did not have a booking, there was naturally a longer wait time than usual. Two 1kg tomahawks were cooked and served to your table at the same time, and no concerns were raised when the meals were delivered or while they were being eaten. It wasn’t until the rest of the table had finished their meals and approximately 90% of the steak had been consumed that the complaint was brought to our attention. Had we been notified straight away that the steak was not cooked to your liking, we would have happily rectified the issue immediately. Despite most of the meal having been eaten, we still offered either a replacement tomahawk cooked to your preference or a 50% discount on the meal as a gesture of goodwill, and the discount option was accepted. We take pride in our food and customer service and always do our best to resolve any issues on the spot. We appreciate your feedback and wish you all the best