Mado

Name: Mado
Address: Dinmukhamed Qonayev St 14, Astana, Akmola Province, Kazakhstan
Telephone: +77172728232
Price range: $$$
Rating: 4.8

1013 votes

#265 of 3041 restaurants in Astana

Open now 9AM - 12AM

Updated 2 months ago

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Besides The Baiterek Tower, visit Mado in the vicinity. This cafe is recommended to International cuisine lovers. The cooks here prepare good turkey, meat kebabs and soup. Being at Mado, taste nicely cooked baklava dessert and tasty ice cream. The whole impression won't be complete without ice tea that is great here.

Sitting outdoors, you will enjoy a beautiful view. Most people mention that the staff is efficient at this place. Guests say that the service is fast here. This spot offers you dishes at reasonable prices. The spectacular decor and nice atmosphere let clients feel relaxed here. This cafe is ranked 4.3 within the Google grading system.

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Ratings of Mado

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(3.8/5)

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(3.5/5)

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Osman 2 months ago on Google

Horrible service. They brought us the wrong orders, even though the place was completely empty. The pistachio ice cream had gone bad, so we asked for a refund, but instead, they brought us extra ice cream and charged us for it. When we tried to resolve the issue, they strongly resisted making any changes to the bill and only removed 2,000 to 3,000 tenge from a 25,000 tenge total. On top of that, we did not even plan on sitting there, but they forced us to dine in just so they could charge us a service fee. Food: 2 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.The issues you described regarding the incorrect order, the quality of the pistachio ice cream, the confusion about the replacement and billing, and the service you received do not reflect the standards we strive to maintain at MADO.We take your comments very seriously and have shared them with our management team for a thorough internal review. We are committed to improving our service and ensuring that situations like this do not happen again.We sincerely regret that we did not provide the experience you expected and appreciate your feedback, as it helps us improve.Kind regards,MADO

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Asel Özyılmaz 2 months ago on Google

We came in as a group of 6 just wanting takeaway ice cream, but staff pushed us upstairs to sit down, adding a 10% service fee. First, two of us ordered our ice creams in cones, but they brought them on plates instead—and then charged us extra when we asked for the cones we originally ordered. Then, the pistachio ice cream turned out to be completely spoiled, ruining the other flavors touching it on the plate. Staff offered replacement ice cream to compensate the two of us, but ended up bringing extra portions by mistake and adding the "free" replacements and extra portions straight to our final check! After going back and forth with management, they stubbornly only removed pistachio scoops only and forced us to pay for their mistakes, extra fees, and ruined food. Dishonest billing and terrible service. Food: 1 Service: 1 Atmosphere: 1 Meal type: Other Price per person: ₸1–5,000

Response from the owner 2 months ago

YazmaDear Asel,Thank you for taking the time to share your feedback. We are sincerely sorry that your visit did not meet your expectations.What you described regarding the service, the condition of the pistachio ice cream, and the confusion about the order and billing is not the level of service we strive to provide. We take your comments very seriously and will review this matter internally with our team to ensure the necessary improvements are made.Customer satisfaction is our highest priority, and we regret that we let you down on this occasion. Your feedback is valuable and will help us improve both our service and our quality standards.We hope to have the opportunity to welcome you again in the future and provide you with the experience that MADO is known for.Kind regards,MADO

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Amit Arora 3 months ago on Google

I had a wonderful experience dining at mado Restaurant today. If you want to taste authentic Turkish food, this place is a must-try. All the Turkish dishes were delicious, fresh, and tastefully served. In particular, the authentic Turkish flavor was evident in every dish. The Turkish ice cream was simply amazing—the taste, texture, and serving style made the experience even more memorable. The restaurant's ambiance is beautiful, serene, and perfect for spending time with family. The staff was polite, helpful, and the service was prompt. Overall, I give this restaurant a full 5/5 stars for the excellent food, the wonderful atmosphere, and the unforgettable hospitality. This place is a must-visit for Turkish food lovers. Meal type: Dinner Price per person: ₸5,000–10,000 Vegetarian options: Yes Parking options: Free of charge street parking Kid-friendliness: Yes Wheelchair accessibility: Yes

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+7 7172 72 82 32

Turkish, European, International