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Response from the owner
10 months ago
Hi Aaqish, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience — this isn’t the standard we aim for at all. We’ve never had concerns about portion size before, so it sounds like something may have gone wrong with your order. We’ll look into this with our team right away. For spice levels, whenever a customer requests regular/mild, we prepare the sauce without the chili paste to make sure it stays mild. We couldn’t find an order under your name, nor any orders requesting regular spice in the past few days so we aren't sure when this happened. If you could kindly reach out to us on 077 716 9761 or send us a message on Instagram @mamakmania, we’d really appreciate it. We’d love the chance to check this properly and make things right for you.