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Response from the owner
3 months ago
Dear Ishin, Thank you for sharing your experience! We’re delighted to hear that you enjoyed your stay and found the rooms spacious and well-maintained. It’s fantastic to know that Ashly's exceptional service contributed to making your massage experience memorable. We appreciate your feedback regarding the food and reception service. While most of our reception staff are known for their friendly and welcoming demeanor and have received numerous commendations from guests, we sincerely apologize that your experience did not reflect this standard. Your insights are invaluable as we continually strive to improve our service. We look forward to welcoming you back for another pleasant stay! Regards, Muthu Belstead Brook Hotel