Marmelo

Name: Marmelo
Address: Ground Floor/130 Russell St, Melbourne, Victoria, Australia
Telephone: +61370352999
Price range: $$
Rating: 4.8

254 votes

#86 of 1954 pubs & bars in Melbourne

ClosedOpens at 9AM

Updated 12 days ago

All photos Food Interior

Add a photo

24 photos

After a walk around St Michael's Church, many visitors stop by this restaurant. Try nicely cooked grilled squid, curried cod and calamari salads to form your opinion about Marmelo. Here you will be offered good cheesecakes, fruitcake and steamed pudding.

The wine list is extensive, it can satisfy the needs of all guests. Order delicious coffee, it's a must when visiting this place. As most reviewers remark, the service is enjoyable. Google users who visited this spot state that the most suitable mark is 4.1.

Frequently mentioned in reviews

pudim Abade de Priscos

arroz de Marisco

the olive oil cheesecake

spanner crab

interior design

grilled octopus

a special occasion

tomato rice

truly exceptional

calamari

See allLess

Ratings of Marmelo

Foursquare

Not rated yet

Google

(4.1/5)

254

Visitors' reviews on Marmelo

/ 252

Search visitors’ reviews

Add your review

Request content removal

Emma Deighton (YorkshirePuddiin) a month ago on Google

Disappointing experience despite a promising start Unfortunately, our experience here yesterday was really disappointing, particularly when it came to the service. We were greeted warmly, seated quickly, and the host was lovely. Our first drinks also arrived promptly and were very nice, so we started the evening feeling quite positive. Unfortunately, things went downhill from there. It took quite a while for us to be given menus, and after we’d had them for around 10 minutes and had decided what we wanted, our waiter came back over to explain the menu to us. We then waited, and waited… and eventually, after around an hour, we received an apology as they realised our food still hadn’t arrived. We were actually just about to ask where our order was when they noticed. There was no real explanation for the delay, just an apology, so we could only assume that our order had been forgotten or hadn’t been entered into the system. When the food eventually arrived, the order was also incorrect. An item we’d ordered was missing, and we were given something we hadn’t ordered. Unfortunately, we also found the food itself quite bland. It wasn’t necessarily bad, but it was very plain and didn’t feel particularly Portuguese, which was disappointing given the type of restaurant. Ironically, dessert was the highlight of the meal, although we hadn’t ordered it. We were also given additional wine, which was sent over as an apology without anyone asking if we wanted it. While the wine was nice and we appreciated the gesture, we had actually planned to have just one glass as we’d been sober this year and were celebrating a significant event. It would have been much better to simply ask us first. The biggest issue, however, was how the situation was handled. After the initial apology, we felt as though staff actively avoided our table. Aside from one employee, who we assumed was relatively new and was genuinely lovely and kept our water topped up, we struggled to get anyone’s attention. It was difficult to tell whether there was even a manager overseeing the floor, as there didn’t seem to be anyone taking responsibility for what was happening. We were polite throughout the entire experience. We said ‘no problem’, thanked staff, and didn’t complain, despite the increasingly long wait. We weren’t looking for freebies or compensation - we would have much rather had someone acknowledge what had happened, explain the issue honestly, and simply communicate with us. Instead, we were given wine and dessert that we hadn’t asked for, while the actual issue was never really addressed. By the end of the evening, we’d been there for around three hours and just wanted to leave. The experience honestly left us feeling a bit like we were being held hostage at our table, while everyone seemed to be avoiding us as if we were the ‘black hole’ table. It’s a real shame, because the evening started well, the wine was good, and the dessert was genuinely tasty. Unfortunately, the service and the way the situation was handled completely overshadowed those positives. We wouldn’t recommend this restaurant and, unfortunately, we won’t be returning. We completely understand that mistakes and busy nights happen, but it’s how those mistakes are communicated and managed that makes the difference - and in our experience, that was sadly missing here. Food: 2 Service: 1 Atmosphere: 2 Meal type: Dinner Price per person: $100–120

Response from the owner a month ago

Hi Emma, thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and understand how disappointing it must have been to experience such significant delays, an incorrect order, and a lack of communication throughout the evening. We also appreciate your comments regarding the way the complimentary wine and dessert were handled. While they were intended as a gesture of goodwill, we understand why this wasn't the right approach in the circumstances.We’re pleased to hear the evening began on a positive note, and that you enjoyed the welcome, the wine, the dessert, and the care shown by one of our team members throughout your visit. We appreciate you recognising those aspects despite your overall experience.Your feedback has been shared directly with both our front of house and management teams for review. We sincerely appreciate the time you've taken to provide such thoughtful feedback. A member of our management team will be reaching out to you directly to discuss your experience further.- Lewi, Marmelo Management

Show replies (1)

Request content removal

Helen Johnsen 2 months ago on Google

If you're looking for a special occasion restaurant, this should be the one in my opinion. Exceptional service, delicious food and great ambience. From the moment we walked in we were impressed, we had to be finished by a set time and the food came out promptly. We were lucky enough to be seated in front of the open kitchen, watching the skill and finesse that goes into the preparation of each plate. There wasn't a single dish we didn't enjoy. Food: 5 Service: 5 Atmosphere: 5 Meal type: Dinner Price per person: $120–140

Response from the owner a month ago

Hey Helen, thank you for such a wonderful review. We’re so glad you enjoyed your evening with us and that the food, service, and atmosphere all left such a great impression.It’s lovely to hear you enjoyed dining at the Chef’s Counter and watching the team at work, and we’re pleased we could accommodate your schedule while still making the experience feel relaxed and enjoyable.Thank you again for the kind words. We hope to welcome you back again soon!

Show replies (1)

Request content removal

George B 2 months ago on Google

Stayed @ the QT across the road. Great venue, great service QT. Can’t say the same for Marmelo. Didnt get the chance to taste the food. No reservation walk-in 5-6 tables empty, broad blond ginger haired manager on duty thinks he is important and a prison warden of sought. Said booked out till 9.15 ( all bullshit) of course he didn’t know what back ground i have. Hahah. Said only table available was at the bar , we said sure but i knew he was playing us. Sat there for a good 10min i said to the misses watch him offer us a table as soon as we say no thanks and about to walk out. Bang on the money i was , what a piece of work this prison warden was. Ask the question he did there’s a table available due to a cancellation, looked at his sexy eyes and nodded no reply and walked out with a smile. Decided to try Black bird down the road , Ethan welcomed us sat us served us and we ended up havng a wonderful dinner with the wifey. BLACK BIRD highly recommended. Bottle of wine and $450 later well spent. Enjoyed. Moral of the story is don’t assume you might get a better offer and judge people with appreciation not appearance. QT i’ll stay again , Marmelo i’ll share my story with work colleagues about the great customer experience we had at BLACK BIRD. Food: 4 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

Hi George, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that we missed the opportunity to welcome you to Marmelo.We understand how disappointing it can be when availability and wait times don't align with expectations. While table availability can change quickly throughout the evening due to reservations, cancellations, and dining times, we're sorry to hear the interaction left you feeling unwelcome.We appreciate you sharing your experience and would welcome the opportunity to discuss it further. Please feel free to reach out to us at info@marmelorestaurant.com.au.- Lewi, Marmelo Management

Show replies (1)

All reviews

+61 3 7035 2999

Book

$$$$ Price range per person A$14-A$35

Ground Floor/130 Russell St

Melbourne, Victoria, Australia

Address

Ground Floor/130 Russell St, Melbourne, Victoria, Australia

Features

Сredit cards accepted No delivery No takeaway Booking Wheelchair accessible

Opening hours

SundaySun	Closed
MondayMon	9AM-12PM
TuesdayTue	9AM-2:30PM 5PM-9PM
WednesdayWed	9AM-2:30PM 5PM-9PM
ThursdayThu	9AM-2:30PM 5PM-9PM
FridayFri	9AM-2:30PM 5PM-9:30PM
SaturdaySat	9AM-9:30PM