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Not only should Musee de l'Eau et de la Fontaine be visited, but also Martin's Château du Lac. Ignore other places, discover the Belgian menu at this bar. Perfectly cooked kama is good to degust. You can order tasty parfait. Some guests recommend good wine at Martin's Château du Lac. Visitors don't like coffee at this place.
This spot is well known for its great service and friendly staff, that is always ready to help you. You will definitely appreciate the enjoyable atmosphere and fancy decor. Based on the users' feedback on Google, this bar deserved 4.3.
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Visitors' opinions on Martin's Château du Lac
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pierre toosdel
4 months ago on Google
Very beautiful setting. The rooms are OK but I was hoping to find the atmosphere of a castle. They have a very nice bar, small downside for the bartender who was not very pleasant. Very ordinary breakfast with croissants that were a little dry and not very tasty. Rooms: 4 Service: 3 Location: 5 Hotel highlights: Great view, Quiet, Great value
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tania
4 months ago on Google
It was a bad experience, we left extremely unsatisfied. From 3 am, we couldn't sleep due to the excessive noise of the other guests. At 3:40 am, our neighbors took a shower, and we could hear everything. While they were leaving the room, the noise was unbearable, and even after, we couldn't sleep due to the noise of people walking in the corridors and stairs loudly. We repeatedly tried to call the reception, but no one answered. We gave our feedback to the receptionist, they didn't react to the bad service, we also e-mailed the hotel manager, but received no response. Very disappointed. Edit after response: we sent an email to the contact the receptionist gave for complaints, after she didn't react to our feedback about our stay in April last year. No response since. Rooms: 3 Service: 1 Location: 3
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Response from the owner
a year ago
Dear Madam, we thank you very much for your feedback. …Dear Madam, we thank you very much for your feedback. unfortunately, I haven't never received your email to my attention ,reason for why I answer you today trough your comments on google. I'm very sorry if you hear all the noises of the other room, it's not a current remarks. Do not hesitate to contact me personnally if I can propose you for another stay with us, I will be happy to help you. Yours sincerelyMore
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Idris CHIBAB
4 months ago on Google
I would like to share my experiences from my recent stay at Château du Lac. Unfortunately, several issues marked my overall experience: 1. Spa Service: Spa enjoyment was disrupted by a noisy group in the pool, affecting our relaxation. 2. Restaurant Service: Poor organization at the restaurant resulted in order errors and delays, impacting the experience despite the quality of the dishes. 3. Room Infrastructure Issues: The room had flaws such as low-quality pillows, wardrobe doors difficult to close, scratches, and excessive noise from the air conditioning. 4. Payment Issues: Challenges with eco-vouchers, lack of clarity, and responsiveness in resolving payment issues were frustrating. 5. Massage Issues: Upon arrival in the relaxation room, there was no available water. Out of the 5 seats, 2 were not functioning, and one was too hot to lie on, all for 8 clients. I hope these insights will contribute to improving your services. I am open to discussing constructive solutions. Rooms: A disappointing room, marked by constant noise and clear signs of dilapidation. A heating system that compromised tranquility with its noise, coupled with the overall condition of the room featuring chipped furniture and a neglected bathroom, left much to be desired. Immediate attention to maintenance and renovation is required to enhance the guest experience. Nearby activities: No nearby activities around the hotel; one must go to Brussels for any entertainment. It is better to stay directly in Brussels for the same price. Food & drinks: The food is good, but the service is deplorable, with only inexperienced young staff. This disorganization made us stay at the table for over three hours, not to mention the errors on the final bill. Noteworthy details: The staff also struggles with handling the final billing and producing an invoice. A lot of time is wasted explaining things, which is unbearable. There is no manager to oversee the teams. Rooms: 1 Service: 1 Location: 3
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Belgian
No info on opening hours
€€€€
Price range per person €9 - €23
Address
Av. du Lac 87, Rixensart, Walloon Region, Belgium
Features
Outdoor seating
Сredit cards accepted
Website
Instagram
@martinsagoracityresort
