Mayuri International Foods Bothell

Hello Mahalakshmi, Thank you for taking the time to share your feedback and for being a long-time customer of Mayuri International Foods. We truly appreciate your continued support over the years and are very sorry to hear about the experience you had at the food counter during your recent visit. What you described is certainly not the level of service we aim to provide. Every customer deserves to be treated with respect, patience, and professionalism, and we sincerely apologize if our team’s behavior made you feel otherwise. Your feedback regarding the interaction, the delay in packing the order, and the communication from our staff is being taken seriously and will be shared with our management team so it can be reviewed and addressed with the staff involved. We value your loyalty and it is disappointing for us to hear that this visit left such a negative impression, especially when you have had positive experiences with us in the past. Our goal is always to ensure every customer leaves satisfied, and we regret that we fell short this time. We truly hope you will consider giving us another opportunity in the future. Your feedback helps us improve, and we will work to ensure experiences like this do not happen again. Thank you again for bringing this to our attention. Warm Regards Team Mayuri

Hello Janhavi, Thank you for taking the time to share your experience. We are truly sorry to hear about what happened. No guest should ever feel disrespected or uncomfortable in our store, and we sincerely apologize that your husband felt yelled at. We want to be very clear that we do not tolerate rude behavior or discrimination of any kind. What you described does not reflect the values we stand for or the kind of environment we strive to create. Your feedback is extremely concerning to us, and we will be addressing this matter with our team to ensure everyone is treated with politeness, patience, and respect at all times. It truly saddens us to hear that this experience has impacted your desire to return, especially since you previously enjoyed shopping and dining with us. We would greatly appreciate the opportunity to speak with you directly to better understand what happened and to make this right. Thank you again for bringing this to our attention. We take your concerns seriously and are committed to doing better. Warm Regards Team Mayuri

Hello Mr. Abro! We are extremely apologetic but would like to bring to your kind attention that for all sweet orders, we encourage the customer to walk in at the store as sweets are ready to go and can be picked up in minutes. Our executive mentioned over call that you simply need to walk in a place your order and you shall be instantaneously attended to! We are truly sorry but this protocol is set to make it more convenient for our customers who are in a rush! We hope we have cleared the misunderstanding and look forward to being of optimum service to you again.