McDonald's-Bluff City/St Charles-O'Keefe Family Restaurants

Hi, Thank you for taking the time to share your feedback again. We’re really sorry to hear that this continues to be an issue—especially for such a simple order. Being asked to pull forward and wait, particularly when you’ve ordered ahead, is frustrating and not the experience we want for our customers. We understand your concerns, and this is something we’re actively addressing with our team. Your comments about consistency and order timing are being taken seriously, as we work to improve both our processes and communication at this location. We truly appreciate you bringing this to our attention and hope you’ll give us another chance to provide the faster, smoother service you expect.

Hi Kenny, Thank you for sharing your feedback. We sincerely apologize for the experience you had at this location. Waiting at least 10 minutes for food, receiving undercooked meat, and noticing issues with food quality and cleanliness is completely unacceptable. This is not the level of service or safety we expect from our team, and we take your comments very seriously. We will be sharing your concerns with management to address food preparation, safety standards, and overall cleanliness to ensure this does not happen again. Your feedback is important, and we appreciate you bringing these issues to our attention.

Got asked to pull out of drive through and into a parking spot even though no one was behind me. No less than 10 cars came after me and were given their food before mine was brought out. Not exactly a complicated order either. A medium fry and a double cheeseburger McDonald’s at least used to be fast and cheap. Now it’s both expensive and slow. If literally anything else was open I’d go there.