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Response from the owner
2 months ago
Dear Kerry, Thank you for taking the time to share your concerns with us. We are deeply …Dear Kerry, Thank you for taking the time to share your concerns with us. We are deeply sorry to hear about your daughter's illness and the distress it caused your family. At the mermaid fish bar, ensuring the safety and satisfaction of our customers is our top priority. We would like to assure you that all our food is prepared fresh daily, and we do not use reheating methods for our dishes. We regularly undergo inspections by the Food Standards Agency to ensure our practices meet strict health and safety guidelines. Following your report, the Food Standards Agency conducted an inspection last week and confirmed that we are in full compliance with all regulations. We appreciate your feedback as it helps us to continuously improve and uphold our high standards. Thank you again for your feedback, and we hope to have the opportunity to serve you again under better circumstances. Warm regards, The Mermaid Fish Bar TeamMore