The food was good and tasty, and the prices are very low, however the service can be poor. I visited on the day before the Great North Run 2017 so the restaurant was full, & people were waiting literally 1 to 3 hours for their food to arrive. There was only one person working the front of house, a manager/water, & I don't know how many in the kitchen but I would be surprised if it was more than one as well. I waited an hour or a simple penne pasta dish.... A restaurant should be able to cope if it's near full, but something went very wrong that night, it may be a one off, I can't say... So if it only has a few customers, then the food is good & cheap, but if it's full , check the level of frustration on diners faces before you decide to take a seat...
Absolutely shocking experience, table of 9 of us booked in, we arrived on time at 6:30pm and left at 7:15 as we hadn't even managed to place our order ! Terrible service, and a real let down, as we are staying in the hotel adjoining !