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Response from the owner
29 days ago
Hello Mr Dorta, We sincerely thank you for taking the time to share your experience with us. …Hello Mr Dorta, We sincerely thank you for taking the time to share your experience with us. We are sorry to learn that your visit to our restaurant did not meet your expectations. We are taking your comments into account and would like to provide you with some clarifications. First of all, you should know that each Migros Restaurant offers you a children's menu at the price of 6.90CHF all year round. Don’t hesitate to ask one of our cooks. In addition, we would like to point out that during your visit, we had a special family offer in progress, where with the purchase of an adult menu, a children's menu plate was offered. We regret if this promotion was not clearly displayed or communicated during your visit. Regarding the price of the bircher, we have taken note of your comment and have forwarded it to our product management department. We note that purchasing by weight is not the ideal solution for high density products such as bircher. We will work quickly on a solution to increase the quality-price ratio of this type of product. Regarding drinks, we recognize that our prices are higher than those in stores, and we understand your concern on this matter. Although we do not offer table service, our self-service model also involves additional costs that we must take into consideration, such as management of dining areas, cleaning and maintenance of facilities, as well as guarantee of freshness, employees and quality of the products offered. These elements contribute to an overall experience at our establishment, where we strive to provide a welcoming and pleasant environment for our guests. Your feedback is extremely valuable in this continuous improvement process, and we thank you for sharing your concerns with us. We hope to have responded appropriately to your comment. We obviously remain at your disposal if you have any questions or if you would like further explanations. We sincerely hope to see you again in our Migros Restaurant. Sincerely, Migros Restaurant CrissierMore