Mimi's Pizza & Burgers

Nessa, we truly appreciate your feedback and are sorry to hear that our pizza didn't meet your expectations. We strive to provide quality and value, and your comments are important to us. We’d love the opportunity to learn more about your experience and see how we can improve. Thank you for sharing your thoughts.

Dear Krystal, I’m truly sorry for your experience—reading your review is honestly very disappointing for me because this is not the standard we want for anyone, especially someone who lives so close and gave us a chance. You are absolutely right about the pricing issue. There’s no excuse for the confusion between the menu you were given and what you were charged. That should have been clearly communicated, and we failed there. I take full responsibility for that, and we are already working on fixing our menus immediately so this doesn’t happen again. I also sincerely apologize for the communication difficulties and how the situation was handled when you brought it up. You should have felt respected, heard, and taken care of right away—not left frustrated. What hurts the most is that the food didn’t meet expectations. There’s no reason for anything we serve to be bland or disappointing, especially something like our Chicago-style pizza. We clearly missed the mark, and I’m very sorry. I would truly appreciate the chance to make this right. I’d like to personally offer you a full meal on us—anything you’d like—so we can give you the experience you should have had the first time. No charge at all. If you’re willing, please reach out or stop by and ask for Sayf or call 313-437-0564 so I can take care of you personally. I know we didn’t earn your trust this time, but I genuinely hope you’ll give us one more opportunity to change your mind. Thank you again for your honest feedback.