Mina

Dear Jessica, thank you so much for your kind review! We’re delighted to hear that you enjoyed the food, the atmosphere of our garden, and the service. It means a lot to us that you found the experience worth it. We look forward to welcoming you back to Mina Sincerely, Laura Parsadanyan head manager Mina Yerevan

Dear Narek, thank you for sharing your feedback with us. We’re truly happy to hear that you enjoyed the quality of our food and the service. At the same time, I am genuinely sorry to learn that the portion sizes did not meet your expectations. Your feedback is very important to us, and we will definitely take it into consideration. We would really love to have another chance to welcome you. Best regards, Laura Parsadanyan head Manager Mina Yerevan

Dear Guest,We understand how unpleasant it must have been to encounter such a situation, and I truly regret that you didn’t feel our support in that moment.Unfortunately, incidents like this are unpredictable and not always fully within our control.I want to assure you that on that evening, we promptly escorted the individual who was behaving inappropriately out of our space and paid special attention to the safety of our guests. You likely saw how our entire team acted quickly and in a coordinated way, doing their best to resolve the situation and ensure the safety of everyone around.That said, it is truly unfortunate that we didn’t approach you personally to check if everything was all right. This was an oversight on our part, and I have already discussed the situation in detail with the team to make sure we respond more attentively in the future — not only to what is happening, but also to the emotional state of our guests.We hope you will visit us again — and allow us the opportunity to truly surround you with the care and attention you deserve.Sincerely,Nonna Parsadanyanhead ManagerMina Yerevan