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Response from the owner
4 days ago
Hello Sonja Brunner-Kündig, Thanks for your feedback. We are sorry that your first time BBQ experience did not meet your expectations. Actually, our service team should always explain how …Hello Sonja Brunner-Kündig, Thanks for your feedback. We are sorry that your first time BBQ experience did not meet your expectations. Actually, our service team should always explain how the BBQ works and what is in the bowls. We regret that this did not happen this time. We take your comments very seriously and will take this event into our next team meeting to improve our service. If you have further feedback, please contact us directly at support@fwg.ch - we are always here to help you. Best regards, NoelleMore