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Response from the owner
28 days ago
Hello,We are surprised by your review, as you were part of the same group as the guest who also reviewed us around the same time and explicitly promoted another bar across the street.To be clear, we have no record of your group actually being seated and served at Mozaik, which makes a 1-star review describing our cocktails particularly concerning.We respect genuine negative feedback from customers who have actually experienced our service. However, reviews should reflect an authentic experience at the business being reviewed and should not be used to promote or direct customers towards another business.We have therefore reported these reviews to Google and asked them to investigate whether they comply with Google Maps’ review policies.If you genuinely visited Mozaik and received service from us, we are happy to hear specific feedback about your experience.