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Response from the owner
5 months ago
Dear Laura, Thank you very much for your feedback and we are sincerely sorry to hear that …Dear Laura, Thank you very much for your feedback and we are sincerely sorry to hear that your visit to our café did not meet your expectations. It is very important to us that our guests feel comfortable and treated with kindness, and we are sorry to hear that you had an unfriendly encounter with one of our employees. We will use your feedback to improve our service quality and ensure that all staff are always friendly and attentive. As for the latte, we regret that the preparation did not meet your expectations. Your comments are extremely important to us as we always strive to provide our guests with a pleasant and quality experience. We will discuss your feedback internally and ensure appropriate action is taken to improve our service. We would be happy if you would give us another opportunity to convince you of our usual quality. Thank you again for your feedback. Best regards, Your Müller teamMore