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Response from the owner
a month ago
Hello Katia, I would like to express my regret regarding the negative experience you had. I have reviewed the details of your visit and noted that you arrived at 13:12—just four minutes after the water outage began. During a water outage, certain adjustments are required to keep our water-fed machines operational. Unfortunately, while our staff member was attending to these adjustments, they were unable to get around to wiping down your table, and I also see that your order was slightly delayed. However, I would like to point out that we have used the same coffee and flavorings since we first opened; these are premium products, and our coffee calibration is performed daily. I realize this does not make up for the negative experience you had, so I would be happy to treat you to a coffee at a time that is convenient for you.