Nashoba

We're sorry to hear about the challenges you faced during your visit to watch the USA v. Belgium game, Susannah. It's clear that your experience didn't meet the standards we strive for, and we take this feedback seriously. On busy match nights like this one, we aim to provide efficient service and attentive care for every guest, and it sounds like we fell short in several areas-from the wait times on food and drinks to the lack of refills and follow-up. We understand how disappointing this was, especially when gathering with friends in what should have been a fun and memorable setting. Please know we're reviewing our staffing and service protocols for these high-volume evenings to help prevent similar situations. Your specific points about communication with your server and the overall pacing of the service have been noted, as they're essential to improving the experience for all our guests. We'd appreciate the chance to make this right and to show you the attentive, efficient service we aim for. If you decide to visit us again, please let us know-we'll do our best to ensure your next experience reflects the quality and atmosphere you deserve. Please provide us with your contact information so that we may further discuss this with you privately: https://go.reviewpush.com/app/info/r/40429197

We're sorry to hear about your recent visit, Erskine, and we take your concerns seriously. It's clear that your experience did not meet the standards we strive for, and for that we apologize. The issues you mentioned-especially regarding cleanliness and food quality-are not reflective of what we aim to deliver to our guests. We've already shared your feedback with our team to ensure extra attention is given to deep cleaning the bar area and to double-check food preparation before it reaches our customers. Your specific points about the flies and the condition of your food have been noted, and we're addressing them directly to prevent future occurrences. We value your perspective and appreciate you taking the time to share it. We hope to have the chance to show you the improvement we're working toward on your next visit. Please provide us with your contact information so that we may further discuss this with you privately: https://go.reviewpush.com/app/info/r/40429199

Hi Grant, thank you for your feedback and for being such a loyal customer. We’re sorry to hear the change in our cheese fries affected your experience, but we have great news—guests can now choose between shredded cheese or cheese sauce on their fries. We hope you’ll give us another try, and we truly appreciate your continued support.