Nespresso Boutique Melbourne Emporium

Name: Nespresso Boutique Melbourne Emporium
Address: 287 Lonsdale St, Melbourne, Victoria, Australia
Telephone: +611800623033
Price range: $
Rating: 4.2

#631 of 1567 coffeehouses in Melbourne

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If you feel hungry after visiting Curtin House, have a meal at Nespresso Boutique. It's easy to find this place due to the great location. A number of people suppose that employees are pleasant at this spot. Google users awarded Nespresso Boutique 4.2.

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haresh talreja 2 months ago on Google

Huge amount of options for Nespresso coffee pods and machines to choose from, the staff is attentive, knowledgeable and kept clearing my queries, easy walk-in and finish your purchase in minutes as well. Service: Take out Meal type: Other Price per person: A$1–20 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 2 months ago

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our range of Nespresso coffees and machines to be extensive. Our team takes pride in providing attentive and knowledgeable service, and we're glad they were able to assist you with your queries. We understand the importance of a seamless and efficient shopping experience, and we're thrilled that you were able to complete your purchase quickly. Your kind words are greatly appreciated, and we look forward to serving you again in the future.

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P Jay 3 months ago on Google

I usually enjoy visiting Nespresso stores to browse their new flavours and stock up on my coffee pods, and in most of their stores I generally like their self-serve kiosks. But every single time I have visited the Emporium store, the staff hassle me during the self-serve purchase process. They don’t even ask if I need help - if I delay even a nanosecond between steps when purchasing at the kiosks, instead of asking ‘do you need any help?’, they swoop over, proceed to tell me to press this or place that over there, and then reach in front of me to try and show me. I get that they are trying to help and are probably bored, but the way they hover and interject is off-putting and makes me anxious every time I visit. Yesterday when I visited the store, I paused briefly during my purchase as I was considering going back to add another pack of pods to my purchase. A young female employee noticed me pause and assumed something was wrong. She leapt over to me and abruptly instructed ‘you need to press pay’. When I told her ‘thank you, I know how to pay’, she became defensive and said ‘I thought you were stuck on that screen. You need to press the pay button’. Seriously? I just want to make my purchase and get out. Don’t provide self-serve kiosks if you’re not willing to let people self-serve. And if your staff genuinely think a customer needs help, then perhaps ASK them if they do instead of making assumptions. If this type of interaction happened once, I could understand. But the same thing happens every freaking time at this store. I won’t be going back. Price per person: A$40–60 Food: 3 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We would like to sincerely apologise for the poor experience you had during your last visit at our boutique. We take your feedback seriously and will be addressing the issues you raised with our team. It is our goal to continuously improve and ensure that every customer has a positive experience when shopping with us. Please reach out to our customer support team via our toll-free number 1800 623 033 if you have any further feedback you'd like to share with us! We value you as a customer and hope to have the opportunity to serve you better in the future.

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Thomas Reeh 8 months ago on Google

Nespresso Boutique Melbourne Emporium has a rating of 4.2 stars on Google Maps. It is a refined coffee cafe that also sells brand-name espresso makers and accessories for home brewing. Tasting the latest coffee offerings is recommended. Great service too. Kid-friendliness: Yes Wheelchair accessibility: Yes Service: Dine in Meal type: Other Food: 5 Service: 5 Atmosphere: 5

Response from the owner 7 months ago

Thank you for sharing this lovely review, Thomas! We hope to see you at the boutique again soon

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+61 1800 623 033

Open now 10AM - 9PM

$$$$ Price range per person up to A$15