Nespresso Boutique

Name: Nespresso Boutique
Address: 2450 Bd Laurier, Québec City, Québec, Canada
Telephone: +18553255781
Rating: 4.2

#77 of 377 coffeehouses in Québec City

1 more branch to eat in Québec City

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You can visit Nespresso if you appear to be near Jardin Botanique Roger Van den Hende. Clients don't highly appreciate coffee at this place. The efficient staff welcomes guests all year round. Most visitors point out that the service is fast. If you come to this spot, certainly, you are to love the surrounding peaceful ambiance. Google users assigned the rating of 4.2 to Nespresso.

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Elizabeth Asesor 3 months ago on Google

I went in this store just to look as I am a tourist from Miami who loves her Nespresso Coffee. Anastasia was there working and I just want to say she is the most amazing employee you had there that day. She made our experience so memorable by first making us a delicious chocolate coffee and then selling us quote a package. She gave us an amazing sale and service. She is very sweet and caring but also accommodating since we didn't know what we wanted. Jer patience with us is unreal and she really changed how we see Quebec and Nespresso. She really needs an award because she is the face of your company amd we couldn't have asked for better. We left with a new machine and a gift and a bunch of sleeves of coffee, but also with a smile in our faces and a sweet memory in pur hearts! Food: 5 Service: 5 Atmosphere: 5

Response from the owner 3 months ago

We're thrilled you had a positive experience, Elizabeth! Your feedback is invaluable to us, and we'll gladly forward your lovely comments to Anastasia and Boutique Management Team for review. Congratulations on your new machine, and cheers to your many delicious cups ahead! Customer Service Centre Nespresso Canada

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Talel M. 7 months ago on Google

I would like to express my disappointment with the service received during my visit to the Nespresso Place Ste-Foy store in Quebec. While I was waiting in line, an important phone call interrupted me. A salesman intervened and made a comment to me that took me by surprise: he informed me in an undiplomatic manner that if I hung up, he would serve me, but otherwise, he would let me continue my telephone conversation. I understand the importance of maintaining a pleasant environment in the store, I believe that the situation could have been addressed in a more discreet and respectful manner. Not only was the seller's comment unhelpful, given that I was already planning to hang up as soon as it was my turn to be served, but it also made me feel devalued and neglected as a customer. I am a regular customer of Nespresso and have always appreciated the quality of your customer service. However, this experience tarnished the image I had of your brand. I share this incident in the hope that you will consider this feedback to improve the training of your staff, ensuring that future interactions are handled with more tact and professionalism. Service: 1

Response from the owner 7 months ago

Thank you for taking the time to share your thoughts with us, Talel. We are very sorry that your last visit to our Boutique in Place Ste-Foy did not meet your expectations. Rest assured that we always strive to provide our members with an …Thank you for taking the time to share your thoughts with us, Talel. We are very sorry that your last visit to our Boutique in Place Ste-Foy did not meet your expectations. Rest assured that we always strive to provide our members with an exceptional experience, and we regret that this was not the case for you. If we can be of further assistance, please do not hesitate to call our toll-free number, 1.855.325.5781. We appreciate your feedback and be sure to pass it on to our team. We hope to see you soon ! Customer Service Center Nespresso CanadaMore

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Smida Amin 8 months ago on Google

Nice machines worth to visit Food: 5 Service: 4 Atmosphere: 5

Response from the owner 7 months ago

Thank you for sharing your experience, Smida! We're thrilled you enjoyed your visit, and we hope to see you again soon. Wishing you delicious coffee moments ahead! Customer Service Centre Nespresso Canada

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