Nespresso

Name: Nespresso
Address: Panorama Mall, Gate 2, Riyadh, Riyadh Province, Saudi Arabia
Telephone: +9668001166612
Price range: $
Rating: 4.6

209 votes

#3844 of 12713 coffeehouses in Riyadh

Open now 9:30AM - 11PM

Updated 24 days ago

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Guests visit Nespresso to taste delicious coffee. A lot of reviewers say that the staff is patient at this place. Professional service is a strong point that plays a great role for the success of this place. The exotic atmosphere gladdens visitors and attracts more clients. But google users rated this spot and it didn't get a high rating.

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food delivery brunch great service dinner

muhammara soup broth musakhan popara biscuits

Ratings of Nespresso

Foursquare

(7.3/10)

Google

(3.4/5)

209

Visitors' reviews on Nespresso

/ 133

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7191 W 2 months ago on Google

Where are the staff at Panorama mall

Response from the owner 2 months ago

Dear 7191 W, We’re sorry to hear about your experience. Your feedback is important to us, and we’d like to make things right. Please reach out to us at 8001166612, and we’ll be happy to assist. Best regards, NespressoTeam

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saudi arab 5 months ago on Google

They not available on time Service: 1

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Nada Ali 5 months ago on Google

I purchased a Nespresso milk frother in February 2026 from Riyadh Park branch. From the very first use, I noticed that the milk temperature was significantly lower than expected. I would like to clarify that I own the exact same machine purchased from Red Sea Mall in Jeddah, and it performs perfectly, heating milk to a much higher and proper temperature. Therefore, I am fully aware of what the correct performance should be. I visited the branch and reported the issue, but no inspection or testing was conducted. Instead, I was directed to contact customer service. I contacted customer support and provided all required details. I was asked to record a video demonstrating the issue, which I did. In the video, I clearly showed that the milk was not hot by placing my finger into the milk immediately after heating. Unfortunately, the response I received was unprofessional and unacceptable. I was advised to preheat the cup with hot water before pouring the milk. This is not a solution—it is simply avoiding the actual issue. Here is why this response is unacceptable: • I own the same machine from another branch that works perfectly. • The machine’s purpose is to heat milk, not require workarounds. • I went through multiple steps (visits, calls, emails, and video submission) with no real resolution. • I was never directed to a proper inspection or service center. After all these efforts, the case was closed with the same inadequate response. Based on this experience, the level of customer service does not reflect the standards expected from a global brand. Unfortunately, I cannot recommend dealing with this company given how customer complaints are handled.

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+966 800 116 6612

$$$$ Price range per person SAR 80-SAR 100

Panorama Mall, Gate 2

Riyadh, Riyadh Province, Saudi Arabia

Address

Panorama Mall, Gate 2, Riyadh, Riyadh Province, Saudi Arabia

Features

Сredit cards accepted Delivery Wheelchair accessible

Opening hours