Nutella House

Name: Nutella House
Address: 81 Knowsley Rd, Bootle, England, United Kingdom
Telephone: +441513638109
Rating: 2.3

26 votes

#203 of 651 restaurants in Bootle

#10 of 60 restaurants in Seaforth

ClosedOpens at 5PM

Updated 1 month ago

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Food delivery is a big plus of this confectionary restaurant. Unfortunately, if you look through the guests' comments, the staff is disorganized at Nutella House. Most visitors who use Google didn't give this place a high rating.

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food delivery

cheese biscuits waffles cakes

Ratings of Nutella House

Google

(3.2/5)

Visitors' reviews on Nutella House

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Mari Angeles 5 months ago on Google

I got recommended by this place by my cousin because she’s tried it before and said it tasted really nice. We decided to order some waffles and honestly I don’t want to be that type of person or a Karen but let’s frank it was not up to its standards. First of all we ordered at 17:55 and the expected time was 18:10 but since it was waffles we decided to give it time until 18:20 and we called multiple times and they said five minutes every time and said that they mixed up the postcode which is crazy because by car we live 3 minutes away. They then said it would take 10 more minutes to arrive. It arrived by 18:50, and our food was Cold not even warm I ordered the Ferrero roche waffle and the chocolate sauce tasted like tangy cheese and thought I was going crazy, so I got my cousin to try it and she said it did taste like Doritos tangy cheese. I didn’t pay 7,49 and 2 pound for delivery for it to taste like tangy cheese. Thankfully my cousins one tasted fine, but overall the place needs to do better for delivery and a check is needed because for chocolate to taste like tangy cheese it must be mouldy!!!

Response from the owner 5 months ago

Hello mari Angeles, first you have all the right to feel frustrated, we sincerely apologize for your experience. We will defiantly inform our branch manager and we promise you a way better experience next time, if you decide to give us a second chance. We hope you accept our apology

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Chelsea G 9 months ago on Google

Oh my god I’ve never been so disgusted by a dessert EVER, the Dubai cookie dough was drenched in god knows what it was so beyond watery I couldn’t touch it, it was literally pooling with soggy liquid and I’m not the first this has happened too, sort it out, your charging how much for this slop? Ew ew ew, I got a refund, utterly vile

Response from the owner 5 months ago

Hello chelesea G, first you have all the right to feel frustrated, we sincerely apologize for your experience. We will defiantly inform our branch manager and we promise you a way better experience next time, if you decide to give us a second chance. We hope you accept our apology

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Arnold D a year ago on Google

Spent £10.15 on the Dubai brownie and it came in the size of a yoghurt pot with oily water ontop. Honestly never even attempted tasting it as the image of it was enough to put anyone off. Tiny piece of brownie with oily watery gloop ontop. Would not recommend

Response from the owner 11 months ago

Hello Arnold D, first you have all the right to feel frustrated, we sincerely apologize for your experience. We will defiantly inform our branch manager and we promise you a way better experience next time, if you decide to give us a second chance. We hope you accept our apology

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