Add a photo
31 photos
Both The Walk At JBR and Offside are recommended for visiting. If you have never tasted International cuisine, you should reserve a table at this restaurant.
Frequently mentioned in reviews
Visitors' reviews on Offside
/ 35
Add your review
International
$$$$
Price range per person
AED 200
Features
Сredit cards accepted
Outdoor seating
Wi-Fi
Takeaway
TV
Opening hours
| SundaySun | 12PM-3AM |
| MondayMon | 4PM-3AM |
| TuesdayTue | 4PM-3AM |
| WednesdayWed | 4PM-3AM |
| ThursdayThu | 4PM-3AM |
| FridayFri | 12PM-3AM |
| SaturdaySat | 12PM-3AM |
Website
Instagram
@offsidedxb
Report incorrect information
First, we called days prior to book a table for 4 pax. We were informed by the person behind the phone that the venue opens at 12 PM on Tuesday, 27th December hence we decided to go for lunch and all of us who are working professionals took the day off specifically for this gathering. Upon reaching the venue, which was untidy and flooded at the time, we were now told that it was closed and doesn’t open until 6 PM to our surprise and dismay. How could there be a staggering 6 hours worth of mistake and misinformation? Since we were really set at trying the place out, we decided to give it another chance and thus went back.
Upon our return we were directed to our seats and that’s when we handed the voucher to the server for inspection. She came back to us stating it could be used for ANYTHING on the menu. We checked this multiple times with her, to which she confirmed every time, and so we ordered our drinks. A few moments later the bar manager approached us to say that the voucher cannot be used for drinks and that he would “get in trouble with Marketing and Finance”. We argued that we were told the complete opposite, and this after already being misinformed about the opening hours! I started asking for the Marketing manager’s contact, or anyone at all who could make a decision so I could do his job of checking for him, and only then did he decide to pick up the phone very hesitantly. Keep in mind this argument happened on the floor with other customers around and the embarrassment was piling up. Since he couldn’t reach anyone, we asked for a higher up and he proceeded to call the Julie Lapel, the Duty Manager.
Julie came up to us with an argumentative attitude, and a “solution” she thought we should accept just because she said it without really offering anything of significance. She wouldn’t let us speak or finish our sentences, and said “I’m spending my time up here to solve your problem while my customers are waiting downstairs” as if we weren’t customers ourselves or of a lesser priority than “her customers”, or just a waste of her time overall! After expressing that we would post reviews about this mistreatment everywhere and inform our families and friends NEVER to visit, her response was “Go Ahead!”. Is this the same person representing your company and hospitality? I honestly could not believe the responses we received, or that she’s at a customer-facing job with this kind of attitude - scary to think!
In my 13 years of living in the UAE I have visited some of the best hotels and restaurants, have known and met people of caliber running them, experienced the best hospitality and customer service Dubai has to offer, and JA Hotel as well as Offside Sports Bar are nowhere close. I have never felt this disrespected, upset, and dismayed even after extending our patience. All we wanted was a good day out to celebrate, yet we were served in a way I never imagined could exist in this place especially at a prime location during an important holiday. Anyone with a sense of professionalism and service would understand this. I will make sure all my friends, families, and network avoid this place unless they want to be treated rudely and absurdly.