One11Madison

Dear Janica Thank you for taking the time to share your feedback. We genuinely appreciate you choosing to spend your evening with us, and we’re sorry to hear that your Midnight Brunch experience did not meet your expectations.We would like to address a few of the concerns you mentioned for clarification.Jazz is on Saturday only 7pm show and 9pm show. Regarding the seating, the event did include reserved seating on the second floor; however, this was exclusively for guests who purchased our VIP table packages. VIP reservations were offered as a Table for Two ($125) or a Table for Four ($200). Based on your review and the amount you indicated paying, it appears your reservation was for general admission, which includes seating on the first floor.We also apologize if there was any confusion regarding service. At check-in, our host informed arriving guests that the event would be bar service only for beverages. We’re sorry if you did not receive or hear that information, and we understand how that could have affected your experience.As for the food, we certainly regret that it did not meet your expectations. Looking at the photo included with your review, the entrée appears consistent with our standard serving size, and we strive to provide generous portions for our guests. That said, we recognize that taste and expectations are subjective, and we’re disappointed to hear you were not satisfied with the meal.We also understand your comments regarding the ticket pricing. Our event listing specified that the $25 admission included entry and three mimosas. We are sorry there was an assumption that food was included as well, but unfortunately that was not part of the package as advertised.While we respectfully disagree with a few of the perceptions outlined in your review, we sincerely apologize that your overall experience fell short of the expectations you had when you chose to visit us. Our goal is for every guest to leave feeling they received great hospitality, and we’re disappointed that we missed the mark for you.Thank you again for sharing your feedback. We wish you and your husband all the best.Warm regards,The One11 Madison Team

Hi Katrina,Thank you for taking the time to share your experience and for being a returning guest of One11Madison. We’re genuinely sorry that your visit did not meet the level of hospitality you’ve come to expect from us.What you described is not reflective of our service standards. Guests should always feel welcomed, respected, and comfortable asking questions about our menu, and we take your feedback very seriously. Being told not to patronize a restaurant is completely unacceptable, and we understand why that moment was both frustrating and disappointing.We’re grateful that Chris was able to step in and provide attentive, professional service, and we appreciate you acknowledging his efforts to turn the evening around. That said, we recognize that management intervention does not erase the initial experience, and for that, we sincerely apologize.Your feedback has been shared with senior leadership and will be addressed directly. We are committed to reinforcing expectations around professionalism, communication, and guest care to ensure this does not happen again.We truly value your past support and hope you’ll allow us the opportunity to provide you with the positive experience you’ve enjoyed before.Very best,One11