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Japanese cuisine is what this restaurant boasts. Osaka Express may please you with perfectly cooked volcano roll, salads and soup. Most guests point out that the staff is hospitable. Service at this place is something one can name fast. Prices are fair for the quality you get. The charming atmosphere does not attract users. But google users who visited this spot state that the most suitable score is 4.1.
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Visitors' reviews on Osaka Express
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Tim Hardin
5 months ago on Google
No no no. Where do I start. Probably the worst dining experience I’ve ever had. The lady that took my order was super nice but from there everything went South there was no soap in the bathrooms and they smell terrible. I asked for soap they offered me hand sanitizer. I had to get plastic utensils from the bin and everyone can touch. I ordered a salad with ginger dressing and it tasted nothing like ginger dressing. They brought me my food it was fair at best. I had to douce it with seasoning to get any flavor. I have eaten at hundreds of Japanese Hibachi restaurants and this is the worst experience I have ever had. Really y’all it is that bad. Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
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sean hoss
6 months ago on Google
Not near as good as the full blown osaka restaurant. The wasabi was horrible. Food: 3 Service: 5 Atmosphere: 3
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Layla Jackson
9 months ago on Google
I ordered Hibachi Steak Yaki Soba (which has noodles) from Osaka Express and was extremely disappointed. When I got my order, it was just steak, broccoli, and onions, no noodles at all. I had already left by the time I noticed, so I called the restaurant to let them know about the mess up. Instead of being helpful or apologetic, the person on the phone had an attitude and told me there was nothing they could do about it. Mistakes happen, but poor customer service on top of it makes it worse. Safe to say I won’t be ordering from here again and I definitely wouldn’t recommend anyone else coming here as well. Unbelievable!
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Response from the owner
8 months ago
We’re very sorry for your experience. The Hibachi Steak Yakisoba should always include noodles, and we apologize for the mistake and for how your call was handled. That is not the service we aim to provide. Please give us another chance. Come in and show this review to our staff and we will gladly provide you with a complimentary order so we can make it right. Thank you for bringing this to our attention.
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Address
1419 Eagle Dr, Ruston, Louisiana, USA
Features
Сredit cards accepted
Takeaway
Wheelchair accessible
Delivery
Parking
Booking
Opening hours
| SundaySun | 11AM-8:30PM |
| MondayMon | Closed |
| TuesdayTue | 11AM-9:30PM |
| WednesdayWed | 11AM-9:30PM |
| ThursdayThu | 11AM-9:30PM |
| FridayFri | 11AM-10PM |
| SaturdaySat | 11AM-10PM |
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