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Response from the owner
3 months ago
Thank you so much for your feedback, and we’re very sorry that your second visit didn’t live up to your first experience.We’ve only recently opened and we’re still learning and fine-tuning our processes. Consistency is extremely important to us, so your feedback is genuinely helpful and we’ll make sure to pay much more attention to this going forward.We’re especially sorry to see the 2-star rating, particularly since your first experience with us was so positive and you enjoyed the sandwiches enough to come back the very next day. We completely understand your disappointment, but we’d be very grateful if you would consider giving us another chance to make things right and perhaps reconsider your rating afterwards.Please stop by again — we’d love to offer you a sandwich on us to make up for the disappointing experience. We truly hope we can restore your trust and give you the same great experience you had on Monday. Thank you for your feedback and for giving us the opportunity to improve. We hope to see you again soon!Paolo PalazzoOwner