Panago Pizza

Name: Panago Pizza
Address: 6560 N Island Hwy, Nanaimo, British Columbia, Canada
Telephone: +18663100001
Price range: $$
Rating: 3.9

#10 of 58 pizza restaurants in Nanaimo

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Nicely cooked pizza, chicken and salads can be what you need. Food delivery is an important advantage of this pizzeria. The atmosphere of hospitality of Panago Pizza highly depends on the staff, that is competent here. Service at this place is something one can name enjoyable. Here you will pay low prices. As for the Google rating, this spot got 4.1.

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(4.5/5)

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(3/5)

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Jonathan MacLeod 16 days ago on Google

Food: 1 Service: 1 Atmosphere: 1

Response from the owner 13 days ago

Can you please email us your experience to customercare@panago.com with the phone number your order was placed under. A customer service representative would be happy to follow up with you.

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Bev Collins 3 months ago on Google

Food: 5 Service: 5 Atmosphere: 5

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Terrandel (Terrandel) a year ago on Google

This one's sort of a split review for Panago Pizza and Doordash. Panago Pizza has chosen to turn off special instructions for ordering their food off of doordash. This means that if you do have any special instructions, like for instance an allergy where you require a toping removed, you are supposed to call the store. Panago does not have store specific phone numbers, so I called their main hotline, and they told me to talk to DoorDash support to get the topping removed, as they cannot remove the topping since it was placed through a third party. To be clear - I was not asking for anything extra. I wanted them to remove. a. topping. I spoke to doordash who told me they cannot change an order that has already been placed, and to cancel then order again without the topping, which cannot be done because special instructions is turned off. (to clarify, they also don't give a list of the toppings for removal). I use doordash because I pay for dashpass, so I don't have to pay for delivery fees. In almost all of my other orders through doordash, I don't have any problems like this, so this is unique to Panago Pizza, which is why this review is for them. Definitely will not be ordering from them again. Service: Delivery Meal type: Dinner Price per person: $20–30

Response from the owner a year ago

Hi Terrandel, that's not what we like to hear. Please email customercare@panago.com with the incident details and the phone number associated with your order and we will get back to you as soon as possible. Thank you.

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