Panda Chef

Thank you for bringing this to our attention. We take all feedback with the utmost seriousness, especially concerning food safety. We were deeply concerned to read your claim about finding a foreign object in your order. We have immediately launched a thorough internal investigation, which includes: 1. Reviewing our food preparation processes with our kitchen team. 2. Checking our inventory and supplier materials for any possible discrepancies. 3. Examining our quality control logs. Our spring rolls are made fresh daily with high-quality ingredients under strict hygiene standards. We use food-grade materials and equipment exclusively, and after a meticulous review, we have found no evidence of any item matching your description in our kitchen or supplies. While we cannot verify the claim based on our investigation, we sincerely apologize for any distress this experience may have caused. The safety and satisfaction of our customers are our highest priorities. We would welcome the opportunity to discuss this with you directly. Please contact us at your earliest convenience.