Panda Express

Name: Panda Express
Address: 7120 E 128th Ave, Thornton, Colorado, USA
Telephone: +17206178626
Price range: $$
Rating: 4.8

41 votes

#23 of 304 restaurants in Thornton

Open now 10AM - 9:30PM

Updated 2 months ago

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Chinese cuisine is well-cooked at this restaurant. Imagine a combination of tasty dishes and the pleasant staff, this is exactly what Panda Express provides you with. The good service is something these restaurateurs care about. It's an opportunity for you to enjoy the homey atmosphere. But many guests who use Google didn't grant this place a high rating.

Frequently mentioned in reviews

takeaway food delivery friendly staff lunch dinner

cheese filet américain coffee latte

Ratings of Panda Express

Google

(3.9/5)

Visitors' reviews on Panda Express

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Asianna Xiong 3 months ago on Google

Food is great, service not so great. Portions are rationed. Not like how panda used to be. Went here one time and they didn't have anything ready. Price per person: $20–30 Food: 3 Service: 2 Atmosphere: 2

Response from the owner 3 months ago

Hi. Thank you for the feedback regarding your experience. If you’d like to connect directly on this, please reach out to us at https://www.pandaexpress.com/contact-us

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Marcela Garcia 4 months ago on Google

Customer service was great and the food was good besides the teriyaki chicken. For 10 dollars I was expecting breasts not the slimy chewy chicken we got. No one was willing to eat it. I had to make dinner for my kid, he wanted chicken and the point of ordering takeout was to have a quick dinner after a long day. The chicken pictured shows a whole different dish. Please do better or at least add a description of what kind of meat is used on the teriyaki chicken. Price per person: $40–50 Food: 2 Service: 5 Atmosphere: 5

Response from the owner 4 months ago

Hi Marcela. Thank you for providing your feedback. If you’d like to connect directly on this, please reach out to us at https://www.pandaexpress.com/contact-us

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Tiff T 8 months ago on Google

Terrible experience at this location, 1/14 at 3:14pm. Ordered a bigger plate with an extra entree, ate halfway in and found a whole METAL KEY in the food. Thankful we didn’t choke on this or chip a tooth. We called the location and spoke to the manager who confirmed this was indeed their key. Honestly we were so shocked by finding the key we weren’t even sure how to react over the phone when she asked for the key back. Upon going back to the store to return it the same day, we had questions as to how the key got into the food (said it fell out of her pocket) and if replacing the meal was all they could do for this situation. The manager was not kind, looked like she was in a rush (not that busy), and was not sincere about the situation. As if we should be grateful for the replacement meal and not that we went out of our way to return a dirty key that she NEEDED. We felt so sick thinking about where this key has been, in how many hands/pockets, and in the food being served. Mind you, none of the employees wears gloves while handling food (she said it’s optional) and there was nothing said that would prevent them from doing this again. The latter part was what made us question the cleanliness and operation decisions of this location. She also did not replace our order fully and shorted us our extra entree. While this is a new Panda Express, I hope they look into new management asap. Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 8 months ago

Hi Tiff, Thank you for the feedback regarding your experience. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you’d like to connect directly on this, please send us an email to guestcare@pandarg.com.