Panda express

Thank you for your feedback. We are truly sorry that you had such an experience. We would like to clarify an important point: your order was placed through the Bolt Food platform, and the platform is fully responsible for the logistics and delivery. When the system initially showed a delivery time of 14:00, this was Bolt Food’s calculated estimate, which includes both our food preparation time and the courier delivery time. If the delivery time was later changed, this indicates that there were issues on Bolt Food’s side with courier availability, or that the courier was delivering multiple orders at the same time, which caused the delay. Unfortunately, as a restaurant, we do not have the technical ability to influence courier operations or delivery routes on the platform. On our side, we prepare orders strictly within the timeframes provided by the system and hand them over to the courier on time. For this reason, it is genuinely unclear to us why the restaurant is being rated for issues that did not occur during food preparation, but rather on the delivery side of the platform chosen when placing the order. Nevertheless, we are truly sorry that you encountered this situation. If in the future you choose to order directly from us, we will be happy to provide you with fast and high-quality service.

Thank you

Dear Ingrida, Thank you for taking the time to share such detailed feedback. We truly appreciate it. We are very sorry that your experience did not meet your expectations. Delays in delivery are never what we want for our guests, and unfortunately when orders are placed through delivery platforms, timing can sometimes be affected by high demand or courier availability. That said, we understand how frustrating this can be. Regarding the food: we are glad that you found the Tom Yam decent, but we are genuinely concerned about your comments regarding the rice. We prepare sushi rice daily according to traditional methods and use fresh ingredients, and what you describe is not the standard we aim for. Sour taste or an unusual texture is certainly not what our guests should receive, and your feedback has been forwarded to our kitchen team for internal review and quality control. We fully agree with you that rice is the foundation of sushi, and even small inconsistencies can impact the entire experience. Your comment is fair, and we take it seriously. We are sorry that your order did not reflect the level of quality we strive to provide. Should you ever decide to give us another chance in the future, we would be happy to ensure a better experience and restore your trust in our food. Thank you again for your honest review — it helps us improve.