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Response from the owner
2 months ago
Hello Mariam, We sincerely apologize for your experience. Receiving the wrong order is not what we want for our customers, and this is not the level of service we strive to provide. Your feedback has been shared with the branch management to review the order preparation process and ensure accuracy going forward. We always strive to provide fast, professional service while using the freshest and finest ingredients to ensure the best possible experience for our customers. Thank you for taking the time to share your experience. We hope you will give us another opportunity to make it right. Regards, Papa Kanafa Team