Open now
11AM - 11:50PM
Updated 1 month ago
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You will like its food, especially perfectly cooked fried chicken burgers, fried chicken and beef patties. Great milkshakes are among the best drinks to order. This restaurant provides food delivery for the convenience of its customers. Cool service is something that visitors note in their reviews. But Pattysmiths Labrador is not highly estimated by Google users who provided it a below average rating.
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Visitors' reviews on Pattysmiths Labrador
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harrison craig
2 months ago on Google
Pattysmiths Labrador is an amazing burger restaurant with delicious food and kind staff. Me and my mates came in right as they opened, and we ordered a couple burgers, fries, chicken and shakes. The food was served hot and fresh, everything was delicious. The staff there are really kind, Brianna helped us with our orders and made delicious thickshakes. Kathy is also an amazing manager and cook, she cooked the majority of our food and it was all very delicious. Food: 5 Service: 5 Atmosphere: 5 Order type: Dine in Meal type: Lunch Price per person: A$20–40
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Kim Berly
8 months ago on Google
The worst burger I’ve possibly had Might aswell of gone across the street and walked to hungry jacks or McDonald’s. Burger meat was raw and burger tasted like they reheated it up. Paid $39 for two burgers. Food: 1 Service: 1 Atmosphere: 1
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Response from the owner
7 months ago
We’re very sorry to hear about your experience. Receiving undercooked or poorly prepared burgers is completely unacceptable. We take feedback like this seriously and would like to investigate further. Please email us at help@aterewards.com.au with your order details so we can address the issue. Thank you for bringing this to our attention.
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Sachini Jayawickrema
8 months ago on Google
Food here is usually really good, which is why we’ve enjoyed coming back in the past. The burgers are and we’ve generally had positive experiences before. However, our visit yesterday was disappointing due to the customer service. The staff member on shift (she appeared to be working alone) came across as frustrated and uninterested. I tried making friendly conversation by asking how her day was going and whether it had been busy, and she responded that it wasn’t busy at all but sounded visibly annoyed. While preparing the food, she handled things in a way that felt rushed and unprofessional for example, after taking the chicken from the fryer and placing it on the buns, she threw the tongs onto another bench. That was so weird. When I asked if I could make the burger spicy, she replied that she had already put it on the chicken without asking what level of spice I wanted or clarifying my request, and then handed over the box without further interaction. It was quite different from previous visits, where a young staff member used to prepare our orders. He was always friendly, attentive, and made sure to check our notes and preferences carefully. We understand that working alone can be stressful, but customer service makes a big difference to the overall experience. We hope this was just an off day and that future visits reflect the friendly service we’ve experienced before. Food: 4 Service: 1 Atmosphere: 1
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Response from the owner
8 months ago
Thank you for taking the time to share your detailed feedback. We’re really glad to hear that you’ve enjoyed your previous visits, but we’re equally concerned that your most recent experience didn’t meet the high standards we aim for. We would love the chance to make this right and ensure your next visit reflects the friendly, attentive service you’ve come to expect. Please feel free to reach out to us directly at help@aterewards.com.au so we can discuss this further. Thank you again for letting us know, and we hope to welcome you back soon.
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$$$$
Price range per person
A$20-A$40
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Address
Shop 10/2 Treasure Island Dr, Labrador, Queensland, Australia
Features
Wheelchair accessible
Opening hours
| SundaySun | 11AM-9PM |
| MondayMon | 11AM-10:50PM |
| TuesdayTue | 11AM-10:50PM |
| WednesdayWed | 11AM-10:50PM |
| ThursdayThu | 11AM-10:50PM |
| FridayFri | 11AM-11:50PM |
| SaturdaySat | 11AM-11:50PM |
Website
Instagram
@pattysmithsburgers
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