Paul Malta

Dear Carla,Thank you for taking the time to share your feedback.We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to wait for your order, especially when your coffee is left to cool while other tasks are being completed. This is certainly not the level of service we aim to provide.Please be assured that your comments have been noted and will be discussed with the team to ensure better attention is given to customers waiting to be served and to improve the overall flow of service during busy periods.We appreciate your feedback, as it helps us identify areas where we need to improve. We sincerely apologize for the inconvenience caused and regret that your visit left you with a negative impression.We hope that you might consider giving us another opportunity in the future to provide you with the efficient and friendly service that our guests deserve.Kind regards,Paul Team