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Response from the owner
2 months ago
James, we sincerely apologize for the experience you had with your recent order. It's clear that we fell short in both service and communication, and we appreciate you bringing this to our attention. Your feedback is invaluable as we strive to improve our operations and ensure a better experience for our customers. We understand your frustration regarding the delivery issues and the interactions you had with our staff. This is not the level of service we aim to provide. Please know that we take your concerns seriously and would like to resolve this matter. If you could reach out to us directly, we would appreciate the opportunity to make things right and discuss your experience further. Thank you for your patience and understanding.