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Response from the owner
28 days ago
Hi Mark, Thanks for taking the time to leave us a review. …Hi Mark, Thanks for taking the time to leave us a review. I am glad you enjoyed the pizza on your first visit. With regards to the olives we serve good quality Nocellara olives so feel the price is fair and certainly very competitive with other local restaurants. With regards to the chilli oil, we use high quality, chilli infused extra virgin olive oil. We charge £1 for this not £2. Olive oil prices have sky rocketed over the last few years and therefore we do not think it makes sense to offer chilli oil for free (and make a significant loss) when we have a charge for other dips and toppings. With regards to the chilli flakes, our till system is linked to our online orders. Each item is required to have a price. In hindsight 50p is too high for this and I have therefore lowered it. This information however should have been made clear on our menu board and we have updated this as a result of your feedback. With regards to the pizzas they would have been made in the same way using the same process and ingredients. Neapolitan style pizza is characterised by its chewy but crunchy texture. However due to the reflectively high proportion of water in the dough, when pizzas are taken away in a box, the steam that is released from the dough will mean that the pizzas will lose some of that 'crunch' and will become slightly more chewy as a result. We have always believed our pizzas are very good for takeaway but best when they are eaten in the restaurant. With regards to the wait time yesterday, I am sorry to had to wait longer than expected. We were exceptionally busy and as a result slightly under staffed. One of your pizzas also had to be re-made to ensure quality and that lead to the extra delay. While I can understand that your wait time was frustrating, I think some level of understanding that myself and the waiter were working incredibly hard and doing the best that we could. That being said I will talk to my staff about conveying information about delays in the kitchen more effectively. Again I am sorry for any inconvenience and we hope to see you again in the near future. Thanks MattMore
