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Response from the owner
4 months ago
Dear Lisette, Thank you for sharing your experience. However, I am sorry to hear that you had such a bad experience with us. For this I offer our sincere apologies. We take …Dear Lisette, Thank you for sharing your experience. However, I am sorry to hear that you had such a bad experience with us. For this I offer our sincere apologies. We take the complaints of our guests very seriously. I cannot tell you what went wrong in handling your complaint with my colleague. But we can guarantee that all the ingredients we use are made fresh every day. We are very sorry that we could not offer the quality that you have come to expect from us. We will discuss this with our chef to make improvements. Could you please contact us on 046-4859787. We would like to reach appropriate compensation with you. Once again, we sincerely apologize for the disappointing experience in our restaurant and we hope you can give us another chance in the future. Yours sincerely, Beijing Chinese restaurant teamMore