Hi, I was diagnosed with COVID-19 before we went on our cruise. We asked if they could extend our stay an extra day, the person at the front desk said that they would check on it and let know. We waited a few hours to find out the l status of us getting an extra night and we were told that they could not extend it. We had to scramble to get a room from at the Hilton. The communication from the beginning was poor. ie. Status of our luggage. They told us that they would call us when it arrived. They NEVER called.
I don't really expect much from a hotel restaurant but I was surprised how good the food was. We ate there the first day in after a long day of travel because it was easy. We ate there a second time because it was actually good.
My daughter and her family stayed here for the weekend. I came to help them load up at check out and when I used the restroom there was MOLD all throughout the sink area. It was disgusting! When I told the front desk they dismissed me and charged my daughter over $450 for a disgusting area in the room. I wiped out what I could with a wash cloth and took pictures so hopefully I can add those too. I cannot believe that they charged full price for a room that was obviously NOT acceptable to stay in.