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Response from the owner
2 months ago
We sincerely apologize for the experience you had during your stay at Phoenix 7. Your feedback regarding the cleanliness and condition of the room and restaurant is concerning, and we take such matters seriously. We're sorry to hear that you felt unsafe and uncomfortable. Please know that your comments will be shared with our management team to ensure we address these issues and improve our services. Thank you for bringing this to our attention, and we hope you will reconsider staying with us in the future.