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You may be offered such food as good soup, don't hesitate to try it. Get your meal started with delicious ale. Platinum Ostróda is well known for its great service and friendly staff, that is always ready to help you. Clients of this place state that they found prices affordable. This spot has got Google 4.2 according to the visitors' opinions.
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Visitors' reviews on Platinum Ostróda
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Aleks Woyna
11 months ago on Google
A lovely hotel; terrible housekeeping. I stayed for 4 nights and the room was serviced once - 'serviced' is a big word.. The housekeeping staff did not collect the used mugs and glasses; did not refill tea / coffee. The hotel is great and everyone at the reception as well. I just don't understand why the housekeeping service is so bad when the place could easily get 5 stars review. Service: 1
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Kamil Jachacy
a year ago on Google
Rooms: 5 Service: 5 Location: 5
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Liudmila Mazur
a year ago on Google
We came for Christmas to this hotel. We paid in advance for the room (the price on the Triverna portal is PLN 1,470 for 3 nights, fortunately we received a discount from the portal), a Lux room, i.e. SUPERIOR according to Platinum Ostróda. After an initial telephone conversation with the hotel, we were informed that it was a superior room and that the appropriate stay conditions would be met. We were surprised that the receptionist said that there would be a standard standard "because now it's Christmas and there is nothing else" and according to the rules of a superior hotel this is a standard!!! In response to our protest that we had paid for a higher standard of room, we were told "it's Christmas now and everything has become more expensive..." In the room: apart from the lack of everything (cosmetics, bathrobes, even a remote control), instead of a double bed, there was a lounger made of two single beds + two heavily used, cheapest mattresses covered with one sheet. No sockets, i.e. one by the bed (or you charge the phone or turn on the lamp), the phone doesn't work - a serious failure (no contact with the reception), the safe doesn't work (the cheapest one and gets stuck), no water (take it in the corridor), dirty kettle, dirty jug, dirty window, tiny TV... No room cleaning for the entire stay! No access to the swimming pool - because it's Christmas, no entertainment. At 5 p.m. dinner is over - go to your room. I reported this mistake called a bed to the reception and I was chased away by an irritated receptionist. It absolutely does not meet the declared 3-star standard, the photos on the website were taken years ago, the equipment and furniture are from several decades ago. Everything as in the Polish People's Republic. Apart from all the minuses, the pluses include a nice dinner, although not much like Christmas dinner, and breakfast, efficient and helpful waitresses. With all due respect, I do not recommend the hotel, they say one thing and do another, they don't care about the guests' wishes. The hotel has its own standards, guests are not entitled to anything. No complaints, no expectations! Not worth the money! Never again. Wasted time... Rooms: 1 Service: 1
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Response from the owner
a year ago
new Mrs. Liudmila, Thank you for sharing your opinion. We note that your rating has been changed …new Mrs. Liudmila, Thank you for sharing your opinion. We note that your rating has been changed several times depending on our responses, which creates some ambiguity and is not completely fair to other guests who may rely on this information. Such behavior makes it difficult for us to reliably assess the situation, especially since the previous changes in opinion were completely different from the final one. We would also like to point out that 90% of the opinions of our guests who used the same offer are much more positive and significantly different from your impressions. These differences show that expectations are subjective, and our hotel tries to adapt to different preferences, while maintaining compliance with the description of the services and standard offered as part of the reservation. We recognize that subjective expectations may vary, but changing opinion in response to our explanations does not provide the full picture. We wish you many wonderful trips to places that will fully meet your expectations and provide unforgettable memories.More
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Wyszyńskiego 11A, Ostroda, Warmian-Masurian Voivodeship, Poland
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