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Response from the owner
2 months ago
Gissel, thanks for your feedback, and we’re really sorry to hear that your experience wasn’t up to par. We understand how important it is to get the best quality, and we totally get your frustration. Could you please email us at, customerservice@polloregio.com, with more details about what happened so we can look into it and make things right? We’d really appreciate the chance to turn this around for you. Thanks for bringing this to our attention!