Pollo Tropical

Dear Mark Denver, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our drive-thru. It is important to us that every customer receives respectful and accurate service, and it seems we fell short during your visit. We are addressing this matter internally to ensure that our team members are equipped to handle customer interactions with professionalism and care. Your comments are invaluable in helping us improve our service. We hope you will give us another chance to provide you with the quality experience you expect and deserve. Thank you again for your feedback. Sincerely, The Pollo Tropical Team

Hello Alexander Brian, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. Providing excellent customer service is a top priority for us, and it's clear we fell short in your case. We appreciate your comments and will address this with our team to ensure we improve. Your insights are valuable, and we are committed to making necessary changes to enhance the experience for all our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Pollo Tropical Team

Dear Charlene Foster, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your visit to our Atlantic location. Running out of chicken is certainly not the standard we aim to uphold, and we understand how disappointing this must have been. We are also sorry to hear about the way the situation was handled by our staff. Providing excellent customer service is a top priority for us, and your feedback is invaluable in helping us improve. We will address this matter with our team to ensure that all our customers receive the respectful and attentive service they deserve. We appreciate your suggestion regarding retraining and will take it into consideration as we work to enhance our customer service experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Pollo Tropical Customer Service Team