Pollo Tropical

Dear Leandro Osorio, Thank you so much for taking the time to share your wonderful experience with us at Pollo Tropical. We are thrilled to hear that you received amazing service from our team member at the front counter. Your kind words about her kindness and patience truly mean a lot to us, and we will make sure to pass along your compliments to her. We are also delighted to know that you find our drive-thru service efficient and that our location is your favorite to visit. Providing great service and delicious food is our top priority, and your feedback reassures us that we are on the right track. We look forward to welcoming you back soon for another enjoyable visit! Warm regards, Pollo Tropical Customer Service Team

Hi Arthur, Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty and your passion for the flavors that make Pollo Tropical special. We're sorry to hear about your recent experiences with inconsistency in our chicken's flavor and the service you received. Your comments are important to us, and we take them seriously. We strive to maintain the highest standards in both our food and customer service, and it's clear we fell short during your visit. We will address these issues with our team to ensure that our recipe standards are consistently followed and that our staff provides the professional service our customers deserve. Thank you again for your feedback. We hope to have the opportunity to serve you better in the future. Best regards, Pollo Tropical Customer Service Team

Hello Kae Montalvan, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you consistently enjoy the food at our location and that Eddy has made such a positive impression on you. It's great to know that his friendly demeanor and excellent service have enhanced your experience. We truly appreciate your kind words and your support. We look forward to serving you again soon! Best regards, The Pollo Tropical Team