Pollo Tropical

Hi Steve D, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you decided to return to Pollo Tropical and that you noticed the upgrades in both our food and service. It's wonderful to know that our efforts to enhance the customer experience are making a positive impact. We look forward to serving you again soon and continuing to meet your expectations. Best regards, The Pollo Tropical Team

Dear Cari Farinas, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit to our drive-thru. It's disappointing to hear that the meal did not meet your expectations, and we understand how important it is for our food to be both delicious and satisfying. We are committed to providing high-quality meals, and it seems we fell short in this instance. Your comments about the beans, rice, chicken, and yuccas are concerning, and we will be addressing these issues with our team to ensure improvements are made. We appreciate your feedback as it helps us to enhance our service and offerings. We hope to have the opportunity to serve you again and provide a meal that meets the high standards we strive for. Thank you for bringing this to our attention. Warm regards, Pollo Tropical Customer Service Team

Dear M Trumerci, Thank you so much for taking the time to share your wonderful experience with us at Pollo Tropical. We are thrilled to hear that you consider our location the best among the ones you've visited and that you enjoy our food, especially the black beans and chicken. It's fantastic to know that our store's cleanliness and the exceptional service from our staff have made a positive impression on you. We are particularly delighted to hear about your interaction with Erick. He truly is a valued member of our team, and we are so pleased to see his dedication and positive attitude recognized by our customers. Your kind words and acknowledgment of his hard work, even on his birthday, mean a lot to us and to him. Thank you once again for your feedback and for being a loyal customer. We look forward to serving you many more delicious meals in the future. Warm regards, Pollo Tropical Customer Service Team